Thermes of Spa reopening – 1st July 2020
We are pleased to announce the reopening of the Thermes of Spa since the 1st July 2020.
In order to offer you an ideal setting for relaxation, where you can enjoy our services in complete tranquillity and security, the entire site has been laid out in such a way as to comply with the health and safety measures in force. Our staff are trained in all these measures and will give you advice and recommandations. Thank you for complying with their instructions and adopting protective measures in all circumstances :
These include the following safety measures:
- The number of people limited by location, especially in rest areas, the restaurant, saunas, hammams or elevators etc…
- The disinfection of spaces and equipment by our maintenance teams (showers – toilets – changing rooms – floors – door handles – handrails – furniture).
- The provision of disinfectant gel throughout the building.
- Minimum distances enforced through markings, predefined routes, and lockers, showers etc being closed off.
- The introduction of MANDATORY online booking system for the baths, limited to 200 people simultaneously (see below for more details).
- Only 3-hour entries will be possible. With the exception of people who have reserved a day of treatment, the day rate will be temporarily unavailable.
- Protecting our customers and employees by means of distancing tools – acrylic screens and face masks.
- Increasing the admission age of children to 15 years. The purpose of this measure is to avoid the risk that Young children escape their parents and do not comply with social distancing measures.
- Group réservations will not be allowed. Only members of a family living Under the same roof will be accpeted (max. 10 people).
- The use of hair dryers is forbidden in the changing rooms.
The Following facilities are accessible :
- Thermal spaces, indoor and outdoor pools
- Rest area Under infra-red lamps
- Wood light relaxation room
- Pool side brasserie – Dry side
- L’Institut (treatment by reservation)
- Saunas – The maximum capacity will be reduced in accordance with the distancing measures imposed by CNS.
- The hammams are not available
- Jacuzzis are accessible to only one social bubble at a time.
- Collective activities such as Cérémonies, Tibetan bowl relaxation and Baby Bubble sessions will not be available during the first weeks of our reopening.
- Equipment usually made available to customers such as armbands, floats, etc will be temporarily unavailable.
- If you have symptoms indicating a respiratory infection, flu or fever, you are requested not to spend time at our establishment.
- Please stick scrupulously to your booked arrival time.
- At the entrance to the thermal baths, disinfect your hands with the gel provided.
- Comply with the safety distances (min 1.50m).
- Before accessing the bathing areas, please take a shower with soap (mandatory) and use foot bath.
- For men, only clean swimsuits will be allowed; leisure shorts worn during the day in cotton or any other material not suitable for swimming are forbidden for reasons of hygiene.
- At reception, please pay by card.
- Comply with the traffic directions laid out in the Centre.
- Wearing a mask is mandatory upon arrival at the Thermes and is strongly recommended for any movement in the building.
- Wearing of the mask is compulsory in the Institute (for treatment) and for movement in the restaurant area.
- If you have reserved a treatment, go to the Insitut 10 minutes before the scheduled time.
- Our rest areas and the areas around the pools equiped with loungers will be organised so that the 1.5m distance is constantly complied with. Please take care not to move the furniture without the assistance of our staff who will be present to ensure compliance with the established sanitary measures.
- Lift: it’s mandatory to disinfect your hands before entering the lifts and wearing a face mask is strongly recommended.
In order to allow all our customers to use their gift voucher or subscription Following the closing period which started on 14 March, we are extending their validity.
Gift vouchers : We will extend the validity of gift vouchers in proportion to the length of time our establishment has been closed.
Subscriptions : All types of subscriptions will be extended in proportion to the length of time our establishment has been closed.
You will not have to contact us to extend your gift voucher or sunscription. Simply go to the reception and our receptionists will do what is required when you arrive.
If you have a specific question, please contact us by email at : firstname.lastname@example.org
Do you have a GROUPON or Vavavid coupon ?
Due to the current situation, we can only accept 3-hour access to the thermal baths. Your Groupon or Vavabid voucher will remain valid for a future reservation, when day tickets are permitted.
L’Institut by Thermes :
In order to strive for the highest level of well-being for all, we Apply the strictest hygiene standards to aesthetic care, balneotherapy and massages.
- Use disinfectant gel as soon as you arrive at l’Institut.
- It is mandatory to wear a face mask in L’Institut. If you have lost or forgotten yours, we can offer you one at cost price.
- Maintain social distancing at the reception counter (acrylic screen).
- The treatment rooms will be disinfected and ventilated before/after each client – showers, floor, furniture, and sheet towels completly replaced.
- Protective gear mandatory for treatment staff in order to avoid any projection of saliva: face mask, visor and gloves (if necessary).
- Our reception staff will explain the relevant instructions at the time.
- A traffic flow system will be put in place to prevent people Walking past each other as far as possible.
- Sterilisation of care equipement and devices after each use.
- Loungers will be organised so that the 1.5m distance is constantly complied with. Please take care not to move the firniture without the assistance of our staff who will be present to ensure compliance with the established sanitary measures.
- Lift: it’s mandatory to disinfect your hands before entering the lifts.
« Panoramique 325 » brasserie
In order to be able to apply the current standards in force within the restaurant and catering sector, our brasserie will temporarily only be accessible to customers of the thermal baths.
- Tables are limited to 4 people or to a single household if it includes more than 4 people
- Please wait for a team member to accompany you to your table
- Please keep a distance of 1.5m when waiting
Espace Lunch de L’institut by Thermes de Spa :
The self-service buffet within our Institut is not available. Persons having lunch will eat “à la carte” at the Brasserie.
You must make a reservation before arriving, both for access to the baths and for treatments.
- Our booking module for reserving “à la carte” or packages treatments will be available again from 15/06.
- Online réservations for entrance to the baths will be possible from 25/06 via an additional reservation module. This will allow you to reserve your time slot and pay for entry to the thermal baths Please note that no entry without prior reservation will be accepted.
Due to the sanitary measures imposed (need for regular disinfection), only 3hr access to the baths will be available at first.
Any excess will be charged at 20€/hour. Any hour started will be considered due in full.
Please stick to your arrival time in order to avoid any inconvenience.
People who have a asubscription do not need to reserve access online.
If you wish to use a gift voucher for “3hr entry to the baths” or if you have a money-off voucher, please contact us by email email@example.com or by phone on +32 (0)87 77 25 60 to make your reservation.
The resumtion of our activities leads us to operate on the basis of strict new measures for all our staff. We thank you for your patience should certain procedures take a little longer than usual.
We look forward to welcoming you all back to the Thermes of Spa and look forward to taking good care of you!